How to get your medical records from UCLA Health
Last verified August 25, 2026 · All health systems
The fastest way to get your UCLA Health records is through the myUCLAhealth portal, from a web browser. The mobile app does not take record requests. For complete records, or records sent somewhere else, submit the Authorization for Release of Health Information form by email, fax, or mail. UCLA Health processes requests within 15 business days of receipt; federal law caps the wait at 30 days. Patient copies are free.
Steps
- Sign in to myUCLAhealth from a web browser and request your records there, or download the Authorization for Release of Health Information form.
- Fill in the form and sign it by hand. UCLA does not accept electronic signatures.
- Send the form by email to ROI@mednet.ucla.edu, by fax to 310-983-1468, or by mail to UCLA HIMS Release of Information, 10833 Le Conte Ave., BH-902, Los Angeles, CA 90095.
- Wait for processing. UCLA Health states 15 business days from receipt, and patient copies are free.
| Portal | myUCLAhealth |
|---|---|
| Request form | Authorization for Release of Health Information (PDF) |
| Phone | 310-825-6021 (Mon-Fri 8:00-4:30) |
| Fax | 310-983-1468 |
| ROI@mednet.ucla.edu | |
| Fee | Free for patients. Third parties are invoiced. |
| Stated turnaround | 15 business days |
| ROI vendor | None. Requests are handled in-house by UCLA HIMS. |
Option 1: myUCLAhealth (fastest, free)
UCLA Health runs on Epic, and myUCLAhealth is its MyChart portal. You can request records from the portal in a web browser only; the mobile app does not offer it. Students seen at the Arthur Ashe center are on a separate portal, MyStudentChart.
The portal shows a subset of your chart: results, visit summaries, and letters. The complete file, what HIPAA calls the designated record set, requires a formal request. If you do not have a portal account, UCLA also takes an electronic authorization form online with photo-ID verification.
Option 2: The Authorization for Release of Health Information form
The formal path is the Authorization for Release of Health Information form, also available in Spanish. One rule catches people: UCLA does not accept electronic signatures on this form. Print it and sign it by hand.
The signed form goes to UCLA HIMS by any of three routes:
- Email: ROI@mednet.ucla.edu
- Fax: 310-983-1468
- Mail: UCLA HIMS Release of Information, 10833 Le Conte Ave., BH-902, Los Angeles, CA 90095
Providers with an urgent clinical need can fax STAT requests to 310-206-4831.
Option 3: Phone
The Release of Information desk answers at 310-825-6021, Monday through Friday, 8:00 to 4:30. Requests are handled in-house by UCLA Health Information Management Services; no outside release-of-information vendor sits in the loop.
Fees
UCLA Health's own answer, from its release-of-information FAQ: there is no fee for patients to receive their own medical records. That is the cleanest fee policy of any large system we have documented. Third-party requesters, such as insurers and attorneys, are invoiced.
The legal backdrop: California Health and Safety Code 123110 caps patient copy fees at 25 cents per page, requires inspection within 5 working days, and makes copies free when needed to support a public-benefits or immigration claim. Federally, HIPAA permits only a reasonable, cost-based fee for patient copies.
How long it takes
UCLA Health states that requests are processed within 15 business days of receipt. California law separately requires copies within 15 days of a written request; UCLA states its number in business days.
The federal backstop is the HIPAA right of access, 45 CFR 164.524: the provider must act within 30 days, with one 30-day extension allowed only with written notice. If day 31 passes with silence, you can file a complaint with the HHS Office for Civil Rights.
Getting a family member's records
UCLA's proxy rules change with the patient's age:
- Children 0 to 11: full parental proxy access through myUCLAhealth.
- At 12, the teen can activate their own account, and a parent's proxy narrows to allergies, immunizations, and test results, with the teen's verbal consent. Appointments, notes, and medications drop out of view.
- At 18, access ends and must be re-granted by the patient through the Proxy Invite feature. Both people need active accounts, and the invitee confirms the patient's date of birth.
- Adult to adult: the patient signs a consent form available from their doctor's office. For a patient with diminished capacity, UCLA requires the consent form plus clinician verification, or your power-of-attorney or personal-representative paperwork.
Proxy access has different rules and names at every organization. The full guide: MyChart proxy access for a family member.
Which desk holds your UCLA records?
UCLA is the most department-fragmented system we have documented. The central request covers the medical chart, but several record types live at their own desks:
- Imaging: Radiology Film Libraries, Westwood 310-825-6425, Santa Monica 424-259-8111
- Pathology slides: 310-825-8947
- Cardiac imaging: 310-267-5994
- Billing is separate from the chart: hospital billing 310-825-8021, physician billing 310-301-8860
- Dental records: School of Dentistry, 310-825-3195
- Eye images: Ophthalmology, 310-825-5000
- Student health: Arthur Ashe Center, 310-825-4073, on the separate MyStudentChart portal
One more rule to know: UCLA does not fax copies to home or business fax numbers.
FAQ
How do I get my UCLA Health records for free?
All patient copies are free. UCLA Health states there is no fee for patients to receive their own medical records, whether you request through myUCLAhealth or with the release form. Third parties, such as insurers or attorneys, are invoiced.
How long does UCLA Health take to send medical records?
UCLA Health processes requests within 15 business days of receipt. The federal backstop is the HIPAA right of access: action within 30 days, with one 30-day extension allowed if you get written notice.
Can I get my elderly parent's UCLA Health records?
Yes, with their consent or legal authority. A competent adult grants portal proxy access with a consent form from their doctor's office, or through the myUCLAhealth Proxy Invite feature. If your parent has diminished capacity, UCLA requires the consent form plus clinician verification, or your power-of-attorney or personal-representative paperwork.
Does UCLA charge for medical records?
Not for patients. UCLA Health charges no fee for patients requesting their own records. California law separately caps patient copy fees at 25 cents per page under Health and Safety Code 123110, and makes copies free when needed for public-benefits or immigration claims.
How do I send my UCLA records to another doctor?
Use the same Authorization for Release of Health Information form and name the receiving doctor or organization as the recipient. HIPAA gives you the right to direct your records to any third party you name in a signed, written request. For urgent provider-to-provider needs, UCLA takes STAT requests from providers by fax at 310-206-4831.
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