How to get your medical records from Mount Sinai

Option 1: MyMountSinai (fastest, free)

Mount Sinai runs on Epic, and MyMountSinai is its MyChart portal. Sign in and create a request through the Sharing Hub. Two shapes are offered: a snapshot, or a formal copy of the record.

Records from a Mount Sinai Doctors office, the system's ambulatory practices, take a different path: an online request tool run by the vendor Swellbox.

Option 2: The MR-200 form, delivered per hospital

The paper path uses two forms from the medical-records page, each in English, Spanish, Arabic, Greek, Russian, and Chinese:

• MR-200: records for yourself.
• MR-201: authorize release to a third party.

The catch that sets Mount Sinai apart: there is no central records office. The completed form goes by mail or in person to the records department at the hospital where you were treated. In-person requests need a government-issued photo ID.

Option 3: The eight hospital desks

• The Mount Sinai Hospital: HIM/Medical Records, One Gustave L. Levy Place, Box 1111, New York, NY 10029. 212-241-7607.
• Mount Sinai Queens: 30-14 Crescent Street, 5th Floor, Long Island City, NY 11102. 718-808-7683.
• Mount Sinai Beth Israel: 150 East 42nd Street, Fifth Floor, Section D, New York, NY 10017. 212-420-2665. No in-person requests at this location.
• Mount Sinai Brooklyn: 3201 Kings Highway, Brooklyn, NY 11234. 718-951-2806.
• Mount Sinai Morningside: 212-523-3265.
• Mount Sinai West: 212-523-6623.
• New York Eye and Ear Infirmary: 212-979-4352.
• Mount Sinai South Nassau: 516-632-3907.

Fees

Mount Sinai publishes its patient fees on the records page: $6.50 for an electronic record delivered electronically, $0.07 per page to print the electronic record, and $0.12 per page for paper records. Urgent in-person requests are free, and so are records sent to your physicians or other providers. Other parties, attorneys, insurance companies, subpoenas, pay $0.75 per page. The system notes it may use a copy service for reproduction; none is named.

The state backdrop: New York Public Health Law 18 caps patient copy charges at $0.75 per page, requires inspection within 10 days, and says access may not be denied because you cannot pay. Federally, HIPAA permits only a reasonable, cost-based fee.

How long it takes

Mount Sinai responds within 30 days, as HIPAA requires, and generally within 7 to 10 business days. If your request is for urgent medical care, say so: urgent in-person requests are expedited, and the office can hand over diagnostic tests, consultations, and operative reports on the spot. Records are kept at least 10 years after the last visit, and children's records until the child is 21.

The federal backstop is the HIPAA right of access, 45 CFR 164.524: action within 30 days, one 30-day extension with written notice. If day 31 passes with silence, file a complaint with the HHS Office for Civil Rights.

Getting a family member's records

Mount Sinai's records page names the circumstances under which someone else can request records for a patient:

• The patient is incapacitated or unable to sign: the patient representative states their relationship to the patient, so the office can determine their authority to request the records.
• The patient is deceased: the established next of kin, a court-appointed administrator, or the executor of the estate can request the records, with a copy of the death certificate if the patient did not die in a Mount Sinai facility.
• A third party with the patient's written authorization uses the MR-201 form.

Proxy access has different rules and names at every organization. The full guide: MyChart proxy access for a family member.

Which Mount Sinai?

• One form, eight desks: hospital records are requested per facility, and Beth Israel, Union Square, and the behavioral health centers route to a single office at 150 East 42nd Street that takes no in-person requests.
• Cardiology images, radiology films, and pathology slides come from the hospital departments that maintain them, not from the records office. Use the same request forms, directed to the department.
• Physician-office records live in MyMountSinai and the Swellbox tool, not at the hospital desks.
• Mount Sinai Medical Center in Miami Beach is a different, unaffiliated organization. If a form or website says Miami, it is not the New York system.

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